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Roo Glass Replacement Pty Ltd ABN 21662825765 values and respects the privacy of the people we deal with. Roo Glass Replacement Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
· your name, address, telephone number and email address;
· information about the type of glass replacement and installation services you are interested in or have purchased from us.
· records of correspondence between us; and
· payment information (including bank account details).
How do we collect personal information?
We collect personal information in a number of ways including:
· when you provide it to us directly, for example when you fill out a form on our website or when you contact us by phone, email or post; and
· when we collect it indirectly from other sources, for example if you use social media to interact with us or via cookies that are placed on your device when you visit our website.
When you browse our website, we may also collect certain information through the use of cookies and similar technologies. For more information about how we use cookies, please see our Cookie Policy.
A cookie is a small piece of data that our website sends to your web browser and is stored on your device. Cookies allow us to recognise you when you visit our website and help us to understand which sections of the website are most popular. You can find out more about cookies and how to disable them in our Cookie Policy.
We use Google Analytics to collect information about how you use our website, for example which pages you visit, how long you spend on each page and what you click on. This helps us to improve our website and your experience when using it.
The information we collect via Google Analytics is anonymous and we do not attempt to identify individual users. You can find out more about Google Analytics cookies here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
You can also opt-out of having your activity on our website available to Google Analytics by installing the Google Analytics Opt-Out Browser Add-on: https://tools.google.com/dlpage/gaoptout
We use Facebook Pixel to collect information about how you use our website and interact with our advertising and products on Facebook. This helps us to improve our website, advertising and products and your experience when using them.
The information we collect via Facebook Pixel is anonymous and we do not attempt to identify individual users. You can find out more about Facebook Pixel here: https://www.facebook.com/business/learn/facebook-ads-pixel
You can also opt-out of having your activity on our website available to Facebook Pixel by installing the Facebook Opt-Out Browser Add-on: https://www.facebook.com/settings?tab=ads&view
The primary purpose for which we collect, hold, use and disclose your personal information is to provide you with the glass replacement and installation services that you have requested from us.
We may also collect, hold, use and disclose your personal information:
· to process payments;
· to communicate with you;
· to comply with our legal obligations; or
· for any other purpose that is permitted by law.
We may need to disclose your personal information to third parties including but not limited to the following:
· our business partners, suppliers or sub-contractors;
· professional advisers;
· government bodies and regulatory authorities; and
· law enforcement agencies.
We will only disclose your personal information for a purpose that is related to the primary purpose of collection (or a secondary purpose that you would reasonably expect), or where you have consented to the disclosure. We will not sell your personal information.
We may need to disclose your personal information to third parties located overseas. By providing us with your personal information, you consent to the disclosure of your personal information to recipients located in countries other than Australia.
If we do disclose your personal information to overseas recipients, we will take steps to ensure that the recipient handles your personal information in accordance with this Policy and the Privacy Act (including implementing reasonable security safeguards).
Your personal information is stored in a combination of paper and electronic files, databases and systems. We take reasonable steps to protect all personal information we hold from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
We also take reasonable steps to destroy or permanently de-identify personal information we no longer need. However, please note that no data storage system is 100% secure and we cannot guarantee the security of your personal information.
You have the right to:
· request access to the personal information we hold about you;
· update and correct any errors in the personal information we hold about you;
· request that we delete the personal information we hold about you; and
· opt out of any marketing communications that we may send to you.
This website may contain links to third party websites. We are not responsible for the privacy practices or the content of any linked website. We encourage you to read the privacy policy of every website you visit.
Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes by posting an updated version of this Privacy Policy on our website.
How can you contact us?
If you would like to access your personal information, or if you have any questions in relation to this Policy or how we handle your personal information, please contact our Privacy Officer at:
privacy@rooglassreplacement.com.au
You can also write to us at:
Roo Glass Replacement Pty Ltd
1/8 Prince St, Randwick NSW 2031
Or call us on:
Phone: 02 7258 2825